Shipping & Returns

Shipping

We can ship to virtually any address in the United States.

We currently ship using the US post office priority shipping, and all packages ship from our warehouses in Maryland North Carolina.

Shipping is $10 for most orders. Orders will be delivered within a week depending on where it is being shipped to.

Missing Deliveries

In the case that your order states that it has been delivered but you cannot locate it, please contact us immediately. We shall open a case with the post office that should last between 48-96 hours. We shall then take an appropriate action. 

International

Based on feedback we have received, we no longer ship outside of the USA. Sorry for any incoveniences caused

Damages

If your order gets to you damaged, please take some pictures of the ENTIRE package and send to us at info@transmawfoods.com. Once we receive the pictures we shall review and take appropriate action. Please allow for up to 24 hours for a reply.

Return Policy

As part of our dedication to providing the best customer service possible, our goal is to offer our customers the most hassle-free return process available. If you need to return an item that was purchased less than 14 days ago, simply mail it to us at the address below and send us the tracking number at info@transmawfoods.com. Once we receive the package we shall issue a refund.

You may return most new, unopened items within 14 days of delivery for a refund. Returned items should be sent to:

TRANSMAW FOOD SERVICES
1005 S Main St Ste 101
Hampstead, MD 21074

You should expect to receive your refund within four weeks from the time you drop your package with the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We appreciate your business and we hope to serve you better.

 

Last updated: 2016-11-30