Thank you for being a dropship customer with us at Transmaw Food Services. We have put together this policy to help you understand what to expect from us. We are hoping that these policy will provide you the necessary information to manage expectations with your customers in turn. Should you have further questions, do not hesitate to contact us. Our goal is to ensure that we provide you with the best service so that you can succeed with your business venture.

Shipping

We ship virtually to any address in the United States. We currently ship using US post office priority shipping, and all packages ship from our warehouses in Maryland. Shipping is generally $11 for most orders and shipping duration ranges from 2 business days to about a week depending on your location.

Missing Deliveries

Tracking Information Says Delivered

In the case that your order states “Your order has been delivered” but your customer can’t locate it, the best thing to do is to tell your customer to contact their local post office. The mailman is best placed to track it down in case it has been delivered to a wrong mailbox for example.

We have also seen instances where the post office updates the tracking information stating that your package has been delivered but an attempt to deliver the package was not made. What we find is that the package will be delivered the next business day. Again, it is best for your customer to call the local post office immediately if the tracking number states it has been delivered.

If the customer can’t locate the package after a week of delivery, feel free to contact us and we shall take it from there.

Wrong address

If your customer provided an incorrect address and the package is on its way back to us, we shall reship the package if they pay $5 for a package that costs $11 to ship, or $7 for a package that costs $16 to ship

If the package is not coming back to us, we will not be able to reship the order. The customer would have to place a new order.

Damages

Broken Bottles

If the order gets to your customer damaged, please let them take some pictures of the ENTIRE package and send to us at info@transmawfoods.com. Once we receive the pictures we shall review them and take appropriate action. Please allow for up to 24 hours for a reply.

Leaking Bottles

Occasionally your customers will receive a bottle of Apetamin with a leak. This link explains why we say Apetamin is a “This Side Up” product. Depending on how bad the leak is we will generally offer a $2 store credit for use for your next purchase. This is an issue that every Apetamin vendor deals with so it is important for you to put up a similar policy on your selling channel. We will not reship to your customer because of leak.

Remember the best way for us to help you for you to forward us some pictures of the damage from your customer. Email them to info@transmawfoods.com

Return Policy

As part of our dedication to providing the best customer service possible, our goal is to offer our customers the most hassle-free return process available. If your customer needs to return an item that was purchased less than 14 days ago, let them simply mail it to us at the address below and send you the tracking number. Forward the tracking number to us at info@transmawfoods.com. Once we receive the package we shall issue a store credit for your next purchase, or a refund if that is what you prefer.

The customer may return most new, unopened items within 14 days of delivery for a refund. Returned items should be sent to:

DS
4900 Bayberry Ct
Upper Marlboro, MD 20772

You should expect to receive the store credit or refund within four weeks from the time your customer drops the package with the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes us to process the return once we receive it (3 to 5 business days), and the time it takes your bank the reflect the refund (3 to 5 business days). For a refund, provide your Zelle information when sending us the tracking information.

We appreciate your business and we hope to serve you better.

Last updated: 2019-10-08